Is your business prepared to scale its operations in sync with the growing demands of the ecommerce industry?
Our Ecommerce support services will relieve you from the burden of operational tasks through a streamlined and notably cost-effective approach, allowing you to focus on your growth objectives.
Unlock Your Ecommerce Potential with Our Expertise
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Delighted Customers
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Yrs of Experience
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Industry Verticals
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Countries Globally
Hire The Best Team for Your Business
We have a team of experienced eCommerce managers and executives dedicated to execute diverse back-office operational responsibilities for our clients. Since 2018, we have been providing services to a diverse range of B2B enterprises, SMEs, retail outlets, eCommerce platforms, and eLearning providers in the UK, Australia, India, and the US.
Our array of eCommerce support services, covering catalog management, product data entry, customer support, CX enhancement, and product photo editing, empowers clients for substantial online business growth. With proficient market research, analysis, and technical support, we optimize online stores, driving optimal business results.
Our Comprehensive eCommerce Support Services
AMC Support
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Pre Sales Support
Explore Services
Sales Support
Explore Services
Post Sales Support
Explore Services
eCommerce AMC Support
Includes liaising with all the key stake holders, monitor and maintain the ecommerce platform, its contents, enhancements, marketing and regularly update senior stakeholders with analytic & tracking reports.
Performance Optimization
Plugins/Software Updates
Server Maintenance
Backup and Recovery
Content Update/Blogs
Security
UI/UX enhancements
Implement new features
Technical support/bug fixing
Traffic Analysis & Report
Pre Sales Support
Product Research & Planning:
Market research & competitor analysis
Identify missing products
Product surveys
Analyze Google trends and current demands in your chosen niche.
Supplier Sourcing:
Contacting manufacturers, wholesalers, suppliers.
Gathering supplier information through email, calls or chat.
Seller Management:
Seller support during seller registration
Seller onboarding
Setting up the marketplace
Ensure brands guidelines are followed and all terms & conditions are met
Sales Support
Catalog Management:
Product listing
Product Photo/Video Editing
Ensuring consistency in images received from sellers
Attribute value definition
Content writing
CX Enhancement:
Review top returned lines and customer reviews
Improve product search and navigation
Optimise online customer journey and conversion rates.
Product recommendations for customers
Customer Support:
Social Media Support
WhatsApp Customer Support Services
Email Support
Chat Support
Technical Support
Non-Technical Support
SEO
Keywords & meta-data research
Resolving coverage issues
Local & Business Listings
Premium backlinks
Blogs
Social Bookmarking
Social Media Posts
Post Sales Support
Post-Sales Support:
Order Tracking Support
Returns & exchanges support
Installation/Demo support
User-generated content - reviews & feedbacks
Loyalty Programs - offering rewards, discounts, or exclusive offers
Tracking and Reports:
Website tracking and engagement
Conversion rate analysis
Sales and revenue report
Marketing performance
Customer behaviour & segmentation
The Cognital Advantage
Cost-Effectiveness
Due to cheaper labor and operating costs, it is easy to manage offshore development teams.
Dedicated Point of Contact
To facilitate seamless coordination between the operations team and the client, we designate a dedicated point of contact.
Data Security
We operate within a framework that prioritizes data security and prevents any misuse of client data.
Accelerate Innovation
We assist you in expediting the process of developing and marketing new products targeting niche market sections.
Content Specialist
Responsible for all contents on the website with professional content writing experience.
Faster Time to Market
Teams of offshore developers have plenty of expertise in finishing tasks on time.
Resource Flexibility
We ease the need to scale your business up or down to meet demand fluctuations for varying business seasons
Latest Technologies
Support you with instant and multilingual communication, remote support, data security, chatbots, AI, and voice assistants.
Competitive Advantage
We manage all non-core business activities, freeing up your capacity for market expansion and competitive pursuits.
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This brand has marked a new standard in wellness. Support is provided in the form of website updates, customer service, search engine optimization, post-sales support.
