Unlock Your Ecommerce Potential with Our Expertise
Yrs of Experience
Hire The Best Team for Your Business
We have a team of experienced eCommerce managers and executives dedicated to execute diverse back-office operational responsibilities for our clients. Since 2018, we have been providing services to a diverse range of B2B enterprises, SMEs, retail outlets, eCommerce platforms, and eLearning providers in the UK, Australia, India, and the US.
Our array of eCommerce support services, covering catalog management, product data entry, customer support, CX enhancement, and product photo editing, empowers clients for substantial online business growth. With proficient market research, analysis, and technical support, we optimize online stores, driving optimal business results.
Our Comprehensive eCommerce Support Services
Pre Sales Support
Post Sales Support
eCommerce AMC Support
Includes liaising with all the key stake holders, monitor and maintain the ecommerce platform, its contents, enhancements, marketing and regularly update senior stakeholders with analytic & tracking reports.
Backup and Recovery
Implement new features
Technical support/bug fixing
Traffic Analysis & Report
Pre Sales Support
Product Research & Planning:
Market research & competitor analysis
Identify missing products
Analyze Google trends and current demands in your chosen niche.
Contacting manufacturers, wholesalers, suppliers.
Gathering supplier information through email, calls or chat.
Seller support during seller registration
Setting up the marketplace
Ensure brands guidelines are followed and all terms & conditions are met
Product Photo/Video Editing
Ensuring consistency in images received from sellers
Attribute value definition
Review top returned lines and customer reviews
Improve product search and navigation
Optimise online customer journey and conversion rates.
Product recommendations for customers
Social Media Support
WhatsApp Customer Support Services
Keywords & meta-data research
Resolving coverage issues
Local & Business Listings
Social Media Posts
Post Sales Support
Order Tracking Support
Returns & exchanges support
User-generated content - reviews & feedbacks
Loyalty Programs - offering rewards, discounts, or exclusive offers
Tracking and Reports:
Website tracking and engagement
Conversion rate analysis
Sales and revenue report
Customer behaviour & segmentation
The Cognital Advantage
Due to cheaper labor and operating costs, it is easy to manage offshore development teams.
Dedicated Point of Contact
To facilitate seamless coordination between the operations team and the client, we designate a dedicated point of contact.
We operate within a framework that prioritizes data security and prevents any misuse of client data.
We assist you in expediting the process of developing and marketing new products targeting niche market sections.
Responsible for all contents on the website with professional content writing experience.
Faster Time to Market
Teams of offshore developers have plenty of expertise in finishing tasks on time.
We ease the need to scale your business up or down to meet demand fluctuations for varying business seasons
Support you with instant and multilingual communication, remote support, data security, chatbots, AI, and voice assistants.
We manage all non-core business activities, freeing up your capacity for market expansion and competitive pursuits.
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